ITIL 4 Foundation Trainer

ITIL 4 Foundation Date 2-6 September Duration 5 Days – 4 Hours per day Location: Amsterdam – in a business centre Course Language : English Training Outlines: Key IT service management concepts How ITIL guiding principles can help and organization to adopt and adapt service management The 4 dimensions of service management The purpose and components of the service value system The activities of the service value chain and how the interconnect Know the purpose of key ITIL practices Preparation to sit the ITIL4 foundation examination Tasks: Prepare PowerPoint including examples…

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